Upcoming Events
CFUNITED in Leesburg, VA -- Aug 12 - Aug 15th
Hal Helms and I will be giving a talk at this year's CFUNITED entitled:
"Dancing with the Devil: Dealing With Difficult Customers"
Description from CFUNITED website:
Ah, customers: business would be great if we could just get rid of them! The humor in this statement is the absurdity of it, yet it's easy to understand the feelings that prompt it. In this session, Hal and Clark (who believe they've had MORE than their share of difficult customers) explain how the term "difficult customer" often is often misapplied; more often the problem is that a bad dynamic has been established between developer and client. Using real-life case studies, we'll share specific techniques we've found to be successful in both (a) avoiding problems in the first place and (b) turning "difficult customers" into enthusiastic fans.
I'm looking forward to giving this talk if for no other reason than the honor of sharing the stage with Mr. Helms.